Client Rescue Fund
Protecting policyholders when a licensed insurer is unable to meet valid claims.
The Client Rescue Fund is a protection of last resort for policyholders. If a licensed insurer becomes insolvent or is otherwise unable to honour valid claims, the Fund helps cushion affected policyholders so they are not left entirely without recourse.
Overview
When you buy insurance from a licensed company, you expect valid claims to be paid. In the rare event that an insurer fails, the Client Rescue Fund provides a measure of protection for the policyholders affected.
The Fund is maintained under the Insurance Act, 2021 (Act 1061) and supervised by the National Insurance Commission.
Objective
To protect policyholders and beneficiaries of a licensed insurer that is unable to meet its obligations, by meeting eligible valid claims up to the limits set under the Fund's rules.
This supports public confidence in the insurance market.
Governance
The Fund is administered under rules approved within the Commission's supervisory framework, with a committee responsible for determining eligibility and the level of support payable in each case.
Who can benefit
Policyholders and claimants of a licensed insurer that has failed may be eligible, where their claim is valid and falls within the Fund's scope and limits.
The Fund is a safety net of last resort and is subject to caps and conditions; it does not guarantee payment of every claim in full.
How to make a claim
If your insurer has failed, the Commission will normally publish guidance on how affected policyholders can come forward. Keep your policy documents and claim records safe.
Submit your claim and supporting documents as directed by the Commission. The committee assesses eligibility and advises on what the Fund can pay.
You can also confirm whether a company is licensed before you buy — use Verify a licensed entity.
Need to make a claim or get help? File a complaint or contact the Commission. You can also verify a licensed insurer.