NIC Complaints Hub
The NIC runs an official online complaints portal where you can submit and track your complaint directly with the Commission.
File a Complaint
If you have an unresolved issue with an insurer or intermediary, the NIC can help.
Before you complain
- 1
Contact your insurer or intermediary first
The NIC handles complaints that the company has not already resolved.
- 2
Have your details ready
Your policy or claim number, the key dates, and any documents or correspondence.
- 3
File through the NIC Complaints Hub
Use the button above to submit your complaint online and follow its progress.
What happens next
Once you file, the Commission reviews your complaint and may contact you for more information or documents as it looks into the matter. You can check the status of your complaint on the Complaints Hub.
Not sure if a company is licensed? Verify a licensed entity before you complain or pay.
If you cannot use the online portal, contact the Commission: info@nic.gov.gh · +233 302 238300 / 1, or see Contact us.